Please read these Terms of Service carefully. By using VAM (Virtual Animal Management), you agree to be bound by them.
These Terms of Service (“Terms”) are a binding agreement between you and Virtual Animal Management LLC (“Company,” “we,” “us,” or “our”) governing your access to and use of virtual-am.com and the Virtual Animal Management application (collectively, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms, our Privacy Policy, and our Disclaimer, each incorporated by reference. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by farm owners, operators, and their authorized personnel in connection with the management of animals and farm operations.
You must provide accurate, current, and complete information when registering and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@virtual-am.com of any unauthorized use or suspected breach. We may suspend or terminate accounts that are compromised, inactive, or in violation of these Terms.
The Service organizes data into farm accounts. A farm account’s owner and administrators control who may access the farm account, and are solely responsible for inviting users, removing users, and assigning and reviewing roles and permission levels (for example, owner, manager, trainer, or staff).
As between users of a farm account and the Company: all animal records, health records, billing records, photographs, documents, and other operational data entered into a farm account (“Farm Records”) belong to that farm account and remain available to it regardless of which individual user created them, including after that user’s departure or account deletion.
The Company may rely conclusively on instructions received from the designated farm account owner or an administrator regarding account administration — including access, permissions, data export, and account closure — without independent verification. Disputes among owners, employees, contractors, or animal owners regarding access to or ownership of Farm Records are solely between those parties, and the Company is not responsible for resolving them.
• Plans and pricing. Current plans and pricing, if any, are described on the Service. Prices may change with at least thirty (30) days' notice; changes take effect at the start of your next billing period. • Billing and renewal. Paid subscriptions bill in advance on a monthly or annual basis, as selected, and renew automatically until cancelled. Cancellations take effect at the end of the current billing period. • Refunds. Except where required by law, fees are non-refundable. • Free plans, trials, and beta features. We may offer free plans, trial periods, or beta, preview, or early-access features. Beta features are provided as-is, may contain bugs or errors, may change or be discontinued at any time without notice, may be subject to additional terms, and should not be relied upon for production workflows or critical record-keeping. • Taxes. Fees are exclusive of applicable taxes, which you are responsible for paying.
You agree not to, and not to permit any user of your farm account to:
We may investigate violations and suspend or terminate access for conduct that violates this Section.
You retain ownership of the content you and your authorized users upload to the Service, including Farm Records (“User Content”), as further described in our Privacy Policy. You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt (for technical purposes such as formatting and backups), display, and transmit User Content solely as necessary to operate, secure, support, and improve the Service. This license ends when User Content is deleted from the Service, subject to limited retention in backups as described in the Privacy Policy.
You represent and warrant that you have all rights necessary to upload your User Content and that it does not violate any law or third-party right.
We believe you should not be locked into the Service. During an active subscription — and during the export period following termination described in Section 15 — the farm account owner may export supported Farm Records (including animal identity and pedigree information, health records, documents, and billing records) using the tools provided by the Service. Export formats and the scope of exportable records may vary by feature and may be expanded over time. You are responsible for exporting any records you wish to keep before your account or export period ends.
The Service — including its software, design, interfaces, logos, trademarks, and all related intellectual property — is owned by the Company or its licensors and is protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription. No rights are granted except as expressly set out in these Terms.
Any feedback, suggestions, or ideas you provide about the Service are given voluntarily and without expectation of compensation, and we may use, disclose, and incorporate them without restriction, attribution, or obligation to you.
Certain Service features may use artificial intelligence or automated processing to organize, summarize, or generate content based on user-provided information — for example, summaries, reminders, suggested entries, or health and breeding overviews. AI-generated outputs may be inaccurate or incomplete, are provided for informational assistance only, and do not constitute veterinary, medical, financial, legal, or other professional advice. You remain solely responsible for reviewing all outputs before relying on them. We may add, modify, or remove automated features at any time.
We may make application programming interfaces (“APIs”), integrations, or connections to third-party services (for example, accounting, payment, registry, or breeding-database services) available now or in the future. Any APIs or integrations we provide are part of the Service and subject to these Terms and any supplemental API terms we publish. You may not use APIs or integrations to circumvent access controls, exceed documented rate limits, access data belonging to other farm accounts, or build a competing product. Third-party services connected through integrations are governed by their own terms, and we are not responsible for them. We may suspend or modify API access at any time.
We reserve the right to monitor usage of the Service for security, abuse prevention, performance optimization, and compliance with these Terms, including through the audit logging described in our Privacy Policy. We may also collect and use aggregated and anonymized usage statistics — data that does not identify you, your farm, or any individual — to operate, analyze, and improve the Service.
The Service depends on third-party infrastructure and services (including hosting, database, storage, authentication, and email delivery providers) and may link to or interoperate with third-party websites or services. We are not responsible for third-party services, and your use of them may be subject to their own terms and policies.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, AS MORE FULLY SET OUT IN OUR DISCLAIMER, WHICH IS INCORPORATED INTO THESE TERMS. WE DO NOT GUARANTEE UNINTERRUPTED, TIMELY, OR ERROR-FREE AVAILABILITY OF THE SERVICE, AND THE SERVICE MAY BE SUSPENDED OR INTERRUPTED FOR MAINTENANCE, UPDATES, OR CAUSES BEYOND OUR CONTROL.
WITHOUT LIMITING THE DISCLAIMER: THE SERVICE IS A RECORD-KEEPING AND ORGANIZATIONAL TOOL AND DOES NOT PROVIDE VETERINARY, MEDICAL, FINANCIAL, ACCOUNTING, LEGAL, OR TAX ADVICE; REMINDERS AND NOTIFICATIONS MAY FAIL AND MUST NOT BE RELIED UPON AS THE SOLE MEANS OF PERFORMING TIME-SENSITIVE ANIMAL CARE; AND AI-GENERATED OUTPUTS MAY CONTAIN ERRORS AND MUST BE INDEPENDENTLY REVIEWED. THE CARE AND WELFARE OF ANIMALS REMAINS AT ALL TIMES YOUR SOLE RESPONSIBILITY.
These Terms apply from your first use of the Service until terminated. You may stop using the Service and close your account at any time. We may suspend or terminate your access (a) for material breach of these Terms that is not cured within ten (10) days of notice (or immediately for breaches incapable of cure, including violations of Section 6); (b) for non-payment; (c) if required by law; or (d) upon thirty (30) days’ notice if we discontinue the Service.
Effect of termination. Upon termination or closure of a farm account, we will make Farm Records available for export by the farm account owner as described in Section 8 for a period of thirty (30) days following termination (except in cases of fraud or unlawful conduct), after which we may delete them in accordance with our Privacy Policy. Sections that by their nature should survive termination (including Sections 7, 9, 14, 16, 17, 19, and 20) survive.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY OR ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, OR FOR ANY INJURY TO, ILLNESS OF, OR DEATH OF ANY ANIMAL, OR ANY VETERINARY OR OTHER COSTS RELATED THERETO, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, UNDER ANY LEGAL THEORY, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You will defend, indemnify, and hold harmless the Company and its officers, directors, members, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your User Content; (b) your use of the Service in violation of these Terms or applicable law; (c) disputes among users of your farm account or between you and any animal owner, employee, contractor, or other third party; or (d) the care, custody, management, sale, or condition of any animal recorded in the Service.
We may modify the Service, and we may revise these Terms from time to time. For material changes to these Terms, we will provide notice through the Service or by email at least fifteen (15) days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to revised Terms, you must stop using the Service before they take effect.
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws principles. The state and federal courts located in the Commonwealth of Kentucky will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue there.
© 2026 VAM LLC — Virtual Animal Management. All rights reserved.